KnowBe4: Security Awareness and Phishing Made Easy
October 06, 2023

KnowBe4: Security Awareness and Phishing Made Easy

Nathan Frazer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Gold & Platinum)

Modules Used

  • KnowBe4

Overall Satisfaction with KnowBe4 Security Awareness Training

KnowBe4 was implemented to strengthen the awareness and knowledge regarding phishing and cybersecurity. Education tends to lack adequate or proper training, infrastructure, and prevention around threats in the digital sector. The ability to actively train employees on current topics and trends regarding cyber security is a blessing when most consider security as an afterthought. Implementation of training and phishing is made easy with KB4 integration.

Pros

  • Phishing tests and reporting
  • Training for phishing and cyber security
  • Ease of use management
  • Digestible metrics and data

Cons

  • Lower subscriptions do not offer a "full experience"
  • Awareness of average failure on phishing tests
  • Solid baseline for organization's average security awareness

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Not sure

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

We are still fresh in the usage of KnowBe4, but are happy to implement a reliable program. No consistent and structured content has been used in the past. KnowBe4 offers several approaches to training users on awareness. In addition to the training, there is also the option for regular phishing tests.
User management is easy with an AD/Azure sync. Accounts are integrated automatically and SSO allows for easy account setup on first time login. You can delegate security roles to individual users based on need of access. These roles are fully configurable to allow view/read permissions on various parts of the KnowBe4 console.
Metrics and reports break down user status of training and phishing tests. List views include not completed, in progress, completed, late/overdue, and provide percentages and numbers for each category. Phishing tests break down categories of users that open emails, report emails, click any attachments, and enter information on the landing page.

These metrics help to create and curate content for remedial training and any repeat failures of phishing tests.
KB4 is best suited for IT departments that may not be able to draft in-house training and testing for email phishing. Be it lack of staff, resources, or time, KB4 makes up for with its ease of use. One person can easily manage users, content, integration, etc. of KB4 into the infrastructure of the organization.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
8.3
Training Content Library
10
Multilingual Training Content
10
Training Gamification
6
Industry-Specific Security Training
3
Individualized Security Training Plans
9
Phishing Simulations
10
Security Reporting
10
Integration with Security Tech Stack
Not Rated
Security
10.0
Role-based user permissions
10
Single sign-on capability
10

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