Overall Satisfaction with Kronos Workforce Ready
I have had to contact Kronos support a few times regarding questions that I hadn't thought about during implementation. They have a website where you can search for answers to your problems, but if you can't find what you need, then you can submit a case. Usually within a couple of hours, someone that is extremely knowledgeable about your problem will call you, usually log into your computer via GoToAssist and walk you through the solution so that you understand. I have never had a bad experience with Kronos support.
Aim Directional Services, LLC is using the Kronos Workforce Ready Timekeeping Module, HR Module, Payroll Module and the ACA Module. We have office, shop and field employees using the timekeeping module to record their time worked and to which job the time should be charged. The time then flows into the payroll module, which cut about 3 to 4 hours of my time each payroll versus when I had to key everyone's time manually. The HR module tracks everyone's benefits and deductions and that rolls into the payroll module as well. The ACA module keeps track of the hourly employees hours worked and lets me know if someone is not working enough hours to qualify for benefits or if a part time employee has been working enough hours to qualify for benefits. It also saved me several hours of processing the year end ACA forms that had to accompany the W-2's. We have been using Kronos Workforce Ready products for a year now and I love them. They have saved me so much time and energy and headaches and I would recommend them to anyone looking for a complete payroll/HR solution.
- Kronos Workforce Ready implementation was amazing. They assign a team to you that consists of a leader and one expert per module that you are purchasing. They send you spreadsheets and questionnaires to start so they can get an idea of what you want. They ask questions and customize each module to set it up in a way that will be most beneficial to you and your organization.
- The Kronos Workforce Ready mobile app could use some improvements. About half of our hourly employees are in the field and may or may not have a computer with them, so we allow them to use the mobile app for clocking in and out on their phones. It seems that the majority of the missing punches were caused by a glitch in the mobile app.
- Kronos Workforce Ready has had a very positive impact on our organization. We set up notices that go to the managers to alert them if an employee shows up late for work or comes in late after lunch. It also alerts the manager if an employee is approaching overtime hours. This has helped our bottom line greatly.
- Kronos Workforce Ready has reduced the number of payroll errors and increased productivity by having the timekeeping module flow directly into the payroll module. We used to have them hand send in paper time sheets which we had to key into the old payroll system. That took a lot of time and there was ample opportunity for mistakes.
We looked at several other HR/Payroll solutions before deciding on Kronos Workforce Ready. I cannot remember the names of any of them, but Kronos seemed to be the most user friendly and complete.
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Two of my coworkers had previous experience using Kronos in other organizations. They let me know that they had positive experiences and that it was a great product.
We have several jobs or rigs running at a time and we need to know how much labor is used on each job. We set up the timekeeping module with an extra field such that as each field employee clocks in, he has to choose the number for the job that he is on. When we run the general ledger report, it sorts the employee pay by jobs so that we know exactly how much our labor cost is for each job.