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kvCORE - One step forward, two steps back.
October 10, 2023

kvCORE - One step forward, two steps back.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with kvCORE

I use kvCORE as a CRM to follow up with clients and set up campaigns. It automates my business for me. The problem is, in my opinion, the campaigns are very generic and most Sales Agents are using this program, so everyone has the same thing. I think this program is a cash cow and tries every way possible to milk you for more money. In my experience, it falls flat by not being responsive with problems, and the entire system is riddled with bugs. Some so basic, and completely on purpose such as lot letting you get coming soon listings for buyers. From what I understand, apparently, this feature was removed by some, in my opinion, genius within the company willingly.
  • In my opinion, thinking of new useless ways to milk more money from subscribers
  • In my experience, customer service reps not knowing the products available, or even being helpful assisting you. They put a ‘ticket in’ and nothing gets fixed.
  • In my experience, constant bugs and problems. Very consistent with this one
  • Literally everything. I think their free websites are terrible. Good luck getting it to pop up well on a google search.
  • In my experience, their campaigns are useless on their own.
  • In my opinion, Support is terrible
  • Emails lack options to add attachments
  • System doesn’t remove duplicate clients
  • In my experience, when you transfer a lead, they will keep getting the previous agents campaigns. I think this is super confusing for consumer and terrible for agents since you need to constantly babysit kvCORE.
  • Follow up to clients, if only the campaigns actually worked for us.
  • I’ve gotten some clients from this program, but I think it is not enough to justify the price.
I think kvCORE is more advanced, but more features-more problems.

Do you think kvCORE delivers good value for the price?

No

Are you happy with kvCORE's feature set?

No

Did kvCORE live up to sales and marketing promises?

No

Did implementation of kvCORE go as expected?

No

Would you buy kvCORE again?

No

I think it’s well suited if you have too much time on your hands and feel the need to watch and monitor this like a toddler. If you’re alone and need to speak to someone, I think customer service will be great company because, in my experience, there’s always a problem. In my experience, they will get back to you with some useless advice, or comment that doesn’t help in any way, but at least you have someone to talk to. I think if you generally hate yourself and need to feel worse, this program will help with that too!