Overall Satisfaction with Laserfiche
Our County as a whole uses Laserfiche in most departments. Many departments use Laserfiche as a repository, but our County has purchased Laserfiche Forms in the last few years which has opened up new opportunities for digitalizing our offices. We have several departments using Laserfiche Forms to help internal and external processes become streamlined, user friendly, and easier to store. We have created an on-boarding form for departments to use when hiring a new employee, promoting within, terminating, etc. We have a travel and training request form so employees can request training and have all their information in one spot for managers and travel coordinators. We are currently working on changing our Building & Planning Department's permitting system over to entirely run on Laserfiche. We just recently upgraded our Board of Equalization process to an online process so appellants can appeal online, check their status, and use their online dashboard for all their needs.
- Laserfiche is easy to learn. Anyone, whether they have experience with IT or not, can learn how to use Laserfiche.
- Laserfiche Forms allows people to use the form without having each person needing to be fully licensed which saves money.
- Laserfiche Workflow and Forms can make processes quick, easy, and efficient, freeing up time so staff can get more work done.
- Some functions in Laserfiche Forms makes it hard for the average user to use such as formatting how you want a telephone number or horizontal fields.
- CSS and Java Script make it harder for the average person to be able to make the forms the way they want. Laserfiche Answers helps but is time consuming.
- Our on-boarding document has cut staff time down on processing a new employee, termination etc. The form ties several dept work orders together.
- Processing appeals for the Board of Equalization has cut staff time, very little paper to store, easier and faster access to the community and more!
Laserfiche offers an online forum called Laserfiche Answers. This is a great place to go to look up answers to questions you may have. Other power users as well as Laserfiche staff and resellers can also answers your questions. You can call your reseller or Laserfiche as well and get an question you have answered quickly. Everyone is so willing to help and so great to work with.
Do you think Laserfiche delivers good value for the price?
Are you happy with Laserfiche's feature set?
Did Laserfiche live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Laserfiche go as expected?
I wasn't involved with the implementation phase
Would you buy Laserfiche again?
Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.