Item: Lifesize Video Conferencing
Rating: 2
Author: Logan Taylor

Overall Satisfaction with Lifesize Video Conferencing

Use Cases and Deployment Scope

Lifesize is being used across the organization as a video conferencing solution with the anticipation that it will fill the need to quick, efficient conferencing with remote teams. The system allows us to have people join by PC, phone, or live in person in one of our system set up rooms. It allows for presenting video, audio, and PC presentations live.

Pros and Cons

Pros

Multiple ways to join a call.
Setting up reoccurring meetings is relatively easy for admins on the cloud site.
Phone and computer apps are nicely put together and easy to use.

Cons

Highly proprietary.
Equipment is very costly compared to other brands.
Lack of true Microsoft Teams integration.
Somewhat difficult customer service.

Return on Investment

Reduced travel for meetings.
Ability to participate in a broader base of meetings.

Implementation Rating

I would just be sure of what you are getting into before spending the money. However, a few years ago when this was first implemented, it was the best solution of its day.

Alternatives Considered

Logitech Rally, Microsoft Teams and Skype for Business (formerly Lync)

Microsoft Teams can be integrated with a myriad Logitech or Jabra devices, many of the same or better quality than Lifesize. The cost for these devices is also significantly less.

Likelihood to Recommend

I believe if you are looking for a high-end system that allows a lot of features and you are not using a different audio/visual conferencing solution, this is the system for you. However, there are other brands who have worked hard to integrate their devices with Microsoft Solutions and the cost factor is significantly less for the same capability.

Lifesize Video Conferencing Feature Ratings

Comments

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Verified User
(Vendor Representative) commented 6 years ago
Hi Logan - Sorry you didn't have a good experience working with our customer support team. We strive to provide the best possible experience for our customers; unfortunately, we clearly fell short in this instance. We'd love to discuss your feedback that Lifesize is “highly proprietary.” Lifesize is widely considered one of the most interoperable and ‘open’ video conferencing solutions in the industry, largely due to our WebRTC architecture which is built on open standards. We also allow customers unparalleled investment protection by allowing our meeting room systems to be paired to a large number of third-party calling services. Let us know if you'd be open to discussing your use case so we can better understand how our solutions can better support organizations like yours. We appreciate the constructive feedback.

High End Video/Conferencing Solution being replaced by Microsoft Teams!