Live agent is really great and user friendly
April 04, 2017
Live agent is really great and user friendly
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We have a customer support department which constantly uses LiveAgent to interact with the clients, help them with the technical issues they encounter. To address the issue, they can use either ticketing system or live chat, depending of the issue they have. LiveAgent is really great for that because it allows us to have both ticketing system and live chat in one place as well as some social networking.
- User friendly interface
- Live chat
- Social media integration
- Lots of customization possibilities
- More inteface themes would be nice. The rest is all good.
- Time saver, more efficient work!
- More satisfied clients.
- Live chat sometimes helps to sell additional services.
Our company have used JivoChat as a support software before, but everybody is much more satisfied with Live Agent because Jivo Chat was laggy and had many other performance issues which complicated the work.