Almost all the members of our company use LiveAgent. However, the Customer Support team is the one that uses it most. We use it in our daily work and it helps us to find out all the statistics of our agents. We know all the ongoing issue as we can use a tag system when an issue is reported by our clients. It helps to communicate when another agent is offline as you can easily transfer the ticket or closed chat to another agent. It also allows transferring a chat to another agent if your shift is ending.