TrustRadius
LiveAgent Review 6 of 23
LiveAgent Review: "Great quality product!"
https://www.trustradius.com/help-deskLiveAgentUnspecified8.634101
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April 28, 2017

LiveAgent Review: "Great quality product!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveAgent

We are currently utilising LiveAgent as a ticketing system for B2B support, in a 24 / 7 / 365 customer support environment.
  • Very reliable
  • GUI makes things easy on the eye
  • Filtering enables multiple customised views, catering for all needs
  • Possibility for a desktop application perhaps?
  • The reliability of the platform has improved our service levels
LiveAgent is perfect for an environment dealing with both large and small-scale email traffic, with the possibility for automation and customisation to provide a better customer experience.

LiveAgent Feature Ratings

Organize and prioritize service tickets
10
Expert directory
Not Rated
Subscription-based notifications
10
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
10
Help Desk CRM integration
10