Great quality product!
April 28, 2017

Great quality product!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We are currently utilising LiveAgent as a ticketing system for B2B support, in a 24 / 7 / 365 customer support environment.

Pros

  • Very reliable
  • GUI makes things easy on the eye
  • Filtering enables multiple customised views, catering for all needs

Cons

  • Possibility for a desktop application perhaps?
  • The reliability of the platform has improved our service levels
LiveAgent is perfect for an environment dealing with both large and small-scale email traffic, with the possibility for automation and customisation to provide a better customer experience.

LiveAgent Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
Not Rated
Subscription-based notifications
10
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
Self Help Community
Not Rated
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Multi-Channel Help
10.0
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
10
Help Desk CRM integration
10

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