Great product for a great price!
May 02, 2017

Great product for a great price!

Carey Runyard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We utilize liveagent on our main website and as a contact us solution for clients with questions about our products or services. We have it up and running daily. Our company is small, so this is a great tool for providing us another method of allowing someone to contact us. We currently have one person monitoring it at a time.
  • Very easy to use! Love the dashboard and format.
  • Easy to implement and get started on.
  • Price is great!
  • Honestly, I have no complaints right now.
  • It's been positive. Again, it allows us to provide another channel of communication for a small company that doesn't require much cost or having to add another employee.
LiveAgent was much more affordable for us than Salesforce Desk and I liked the ease of use and dashboard better than both Salesforce Desk and Live Chat.
For us, it's the perfect solution. Affordable, easily accessible and appears to be easily used from the customer end, as we have had a handful of people utilize this, and we're in an industry where "live chats" aren't necessarily the easiest or most utilized solution.

LiveAgent Feature Ratings

Organize and prioritize service tickets
10
Expert directory
Not Rated
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
10
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated