LiveAgent is amazing and highly recommended
March 18, 2020

LiveAgent is amazing and highly recommended

Larry Braziel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with LiveAgent

LiveAgent is being used throughout my entire business to manage inbound emails, support incidents, managed by all departments. We use all of the channels that include live chat, ticketing, calling, Facebook and Twitter management. It addresses email management and allows us to easily respond to our clients and make notes on tickets as we are working them. It's an amazing piece of software!
  • Ticketing.
  • Managing emails.
  • Feature-rich.
  • Live chat.
  • Providing technical support.
  • Has provided us with ease of use!
  • Has increased productivity!
  • Has made email management easier!
We previously used osTicket for all of our ticket and email management, however, it was a little cumbersome, not rich with features, very basic and it was sometimes a pain to deal with. The customization of osTicket was lacking and we were always in the lookout for something new to use. That's when we finally ran across LiveAgent and purchased it. We are glad we did, as it's been awesome and 200% better than what we used before!
LiveAgent can be used with any business to manage emails and to provide sales, billing, customer service, and support to its internal or external customers. We have been using it to mostly manage emails and to provide assistance to our external customers alike. I don't know of any situation where you would not be able to implement LiveAgent. It's great for any business!