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The guardian angel of customer support tickets
March 15, 2020

The guardian angel of customer support tickets

Pierquinto Manco | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We use LiveAgent to manage our users' feedback and customer support. It allows us to have a single communication and management channel for the requests we receive.
  • Ticket system.
  • Reply templates.
  • Multi-channel integration.
  • Roles management.
  • Graphics can be improved.
  • Maybe an SDK to integrate in a mobile app.
  • It's an all-in-one solution to communicate with our users so we save money!
LiveAgent proved to be the best solution among those tested for quality/price ratio. There are no hidden costs.
We are a small startup in the education sector. We work mainly through the Android and iOS mobile apps and LiveAgent is an excellent solution for our business structure.