First experience with helpdesk
April 01, 2020

First experience with helpdesk

Nathalia Jojot | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is used by all MeVuelo teams that participate in the sales process, from the beginning of the communication processes to the end of the administration team.

Thanks to this tool we can accompany the client in all their purchase stages and we can give them a personalized and quality service.
  • Ticket system
  • Ip phone line configuration
  • Social network connection
  • Chat online
  • Tagging
  • Customization
  • Whatsapp integration

I have been working in the tourism and hospitality industry for more than 15 years and the challenge was always in the coordination between the Sales and Operations teams, where each one had their objectives and managed their own tools, all very complicated to apply and learn. This generated inefficiencies and bad spirits when working.

When I joined the MeVuelo team leading the sales and operations in Paraguay, they trained me in the use of this tool, which I learned to use very quickly and I really believe that if we had it in previous organizations, we would have achieved much more gratifying objectives.

Today we have the teams coordinated, working under defined processes and the focus is on customer service, which is excellent thanks to this software.

The organization of tasks and communication channels provided by LiveAgent's ticketing system is something that I have never experienced in other companies in the industry. Today I work with the peace of mind that the information will be there and we can give our clients the attention and support they need, when they need it.

Best of all, I don't need to depend on my laptop because I have the ticket and call applications on my cell phone.