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Great Product, Highly Recommended
April 02, 2020

Great Product, Highly Recommended

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is used by our customer services department and is a great asset to bot clients and colleagues.
  • Performance statistics.
  • Client ease.
  • Colleague ease.
  • SLA statistics on tickets.
Again the product knowledge base was just not there, very simplistic in use however no dashboard comes installed, this is all optional extras even when you are admin. This was not a bad product however did not fit the criteria of what we needed at the time - still recommended, however cannot touch LiveAgent.
Working and training users is easy when using LiveAgent. Most other user interfaces do not have the knowledge base which LiveAgent has. If there is ever any question that is needed the live chat is a fantastic option where one of the advisers is more than happy to assist. I would highly recommend this service.