Item: LiveAgent
Rating: 8
Author: Zaverion Woods

Use Cases and Deployment Scope

I use LiveAgent with multiple departments that see fit to use it. It has solved the problem of helping us connect us with our members and allowing us to better help them.

Pros and Cons

Knowledge base.
Live chat.
Customer satisfaction feature.

Employee permissions.
Designs for the knowledge base kinda seem out of date.

Return on Investment

Allowed us to better help our customers.
Cheaper than other systems.

The price that LiveAgent has is just outstanding even with the features and helps us save money rather than spending loads of cash on other systems. It has also helped us better support our customers.

Support Rating

Key Insights

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

Other Software Used

Freshdesk, Zoho Desk, Zendesk

Likelihood to Recommend

I believe the best scenario of where LiveAgent is helpful is allowing our support agents with the fastest speed possible so we don't keep our clients waiting. It also would be good when showing us reports and going into to detail with everything needed to help us better our support team and others.

LiveAgent Review

Overall Satisfaction with LiveAgent