TrustRadius
Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.https://dudodiprj2sv7.cloudfront.net/product-logos/qA/jL/J9EQ47W4EVKH.PNGZohoGood service for tickets2018-09-03T20:29:52.407ZIt's being used to handle all support for customers and also as an internal communication tool between our organization's departments. It helps to give a quick answer to customers and suppliers, to avoid repetitive tasks from employees, and to organize works between departments and employees.
It also acts as a database for contacts, and allows us to have a history log of all our organization's communication, for later use or to improve workflows.,It offers everything you'll need to handle communication between your organization and external people.
Offers a great integration with other Zoho Services so you can increase the possibility of your data/workflows.
It has a good API to automate some things or feed any custom-made applications inside the organization.
It lets you organize support tasks and keep track of the organization and employees current status.,Their API is limited and there are many things you can't do.
Their search API is not on real time. If you wanna automate real time things, you can't.,It helped to reduce company's reponse time by letting employees when a new comunication started and who will handle it.
It helped to maintain private conversation between organization members to organize what to reply and do for customers.
Increased productivity by task assignment and keeping track of the organization data/processes,9,Zendesk,Zendesk,100 to 500 per week,9,9,7,4Miguel UsecheSave time and improve the quality of support2017-11-21T16:33:03.170ZZoho Support has been very important for the quality of the support that I present to my clients. I work with clients who regularly forget their passwords but that's no problem because they have a notification on their device and we both save time for example on the reset process.,Quality support information
Help desk for my clients
It is an easy and friendly way to provide help to the needs of my clients
Traceability of everything related to the support of my clients
It helps me organize my company
Quality that makes your company look great,The change from free to payment seems a bit high for small businesses but the features are excellent.
It is a very complete software. The improvements have been great.
The communication with the company has always been excellent. I do not remember having issues.,10,The presence of my services has improved
Save time on tasks that were very recurrent (reset passwords)
Share help articles with my clients
Receive positive feedback from my clients
New clients,WordPress, Yoast Wordpress SEO Plugins, Google Analytics, Zoho Assist, Zoho FormsAlexis Correa
Unspecified
Zoho Desk
30 Ratings
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