Love LiveAgent, make the switch today, you won't regret it!
June 12, 2020
Love LiveAgent, make the switch today, you won't regret it!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
I love this system. It's professional, easy to use and has all of the features we need within our company. I like that we can customise the chat feature and the knowledge base to feature our logo and business colours. I like that we can feature multiple users, departments and agents.
Pros
- Customisation.
- Ease of use.
- Professionalism.
- Great support within LiveAgent themselves.
Cons
- Not so keen on the pause function.
- I would like a better choice of sounds and notifications.
- This has helped us gather leads whilst otherwise been unavailable.
- Zendesk Chat (formerly Zopim)
I hated Zendesk we used them for 2 years and found them very unreliable and [unprofessional]. The system was laggy, bugged and beyond basic. It is nowhere near as good as LiveAgent and I am over the moon that we found them and decided to make the switch.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes
Comments
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