Overall Satisfaction with LiveAgent
We use LiveAgent to manage a support help desk for two brands and also handle tickets for our online retail business. We use the knowledge base and accept tickets from the web portal, email, live chat and social media channels.
- It works well. We migrated from Zendesk, which was straightforward, and look forward to using LiveAgent for years to come.
- Whatsapp integration.
- A better android app.
- Integration with Linnworks.
- Integration with oFlow.io.
- We used an AppSumo deal so got a quick ROI.
A much lower investment for all features.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes