Great value for the money, simplicity, and ease of setup.
June 18, 2020
Great value for the money, simplicity, and ease of setup.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We use LiveAgent for multiple departments to connect to other affiliate businesses that we work with. This is being used by some but not all departments depending on how we do business. It completely solves the issue of email chains getting very confusing amongst several different users. This helps us to navigate through the incoming tickets, for everyone to view them, and to assign them accordingly. It is a huge help to our business.
- The list of tickets is nice and organized.
- There are some very useful filters to help us narrow down the tickets we are looking for.
- The communication capabilities and email capabilities built into the system work well.
- I think the interface sometimes seems a bit dated and could use some improvements.
- I think the two factor authentication can be a problem if you lose your device, so there could be a solution for this - possibly working directly with Google to offer the ability to unlock via Google (this did not seem to be an option for me)
- Navigating some of the profile/user settings could be a bit more centralized and more organized.
- Overall it has helped us get very organized when compared to how we operated previously.
- We now depend on this system to work, so if it goes down (it has before) it can be a big problem.
- The support team seems to be very responsive, for the most part.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LiveAgent go as expected?
I wasn't involved with the implementation phase
Would you buy LiveAgent again?
Yes