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Very good network monitoring tool
May 14, 2021

Very good network monitoring tool

Eric Liu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

It is used for firm-wide monitoring alone with few other cloud-based solutions. The network team uses it for all device monitor, configuration tracking, and some network automation.
  • You can run python code to do certain things which are not possible in other monitoring vendors.
  • Easy to navigate the GUI.
  • Low cost.
  • Upgrade was buggy once a while. The GUI is not actually as good as before.
  • Data can go missing. We lost data and went nowhere with support.
  • Very lacking in terms of netflow, too limited for a mid-size firm. The number of flows per box is too low and data can be completely off. We cannot trust the NetFlow report.
  • Support is not the best for sure. Alot of problems were not resolved until escalation to senior management.
LogicMonitor is particularly good for the network team, but weak for Server/App team monitoring. The Server and App team prefer DataDog.
had quite few issues got run around by them. Had to escalate often.
We used only LogicMonitor for all network-related issues. It does not really stand out in comparison with any other monitoring tool in terms of monitoring. But it really enabled us to run all kinds of python code to help isolate the issues. The major weakness is NetFlow data is poor, it also cost us some major headaches since we often could not identify the traffic properly due to the Netflow limitation.
LogicMonitor overall is a good product. We used SolarWinds and CA before. LogicMonitor is definitely better than both of them.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

No

Did LogicMonitor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogicMonitor go as expected?

No

Would you buy LogicMonitor again?

Yes

Automation and cloud-based monitoring can be very useful. We can set up all kinds of tests from each office and from AWS to test network performance and detect issues.