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LogicMonitor

LogicMonitor

Overview

What is LogicMonitor?

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

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Recent Reviews

New LM Customer Experience

8 out of 10
June 20, 2023
We use LM in our organization to monitor a global network of 500+ windows and Linux servers. We have a small server team so we need the LM …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Enterprise

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Cloud

Website Monitoring

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Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logicmonitor.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is LogicMonitor?

LM Envision is a SaaS-based unified observability platform that enables digital enterprises to adopt a cloud-ready operating model for meeting key business demands. LM Envision provides clarity across hybrid enterprise IT, brings diverse IT and development teams together to solve complex problems, and enables IT to innovate faster while improving operational efficiency to the critical IT services they deliver.

LM Envision aims to offer an alternative to the tool sprawl that exists in many organizations today. By leveraging a platform that enables collection, analysis, contextualization insights and exploration of observability data across traditional and modern environments, it helps IT teams to remove the blind spots that come from siloed monitoring tools. And it enables IT teams to rally around a platform that offers a “single source of truth” to quickly triage and resolve problems, leverage AIOps to spot performance trends, and shift their time and investment from operation tasks to work that drives innovation for the enterprise.

LogicMonitor Features

  • Supported: Infrastructure Monitoring
  • Supported: Network Monitoring
  • Supported: Cloud Monitoring
  • Supported: Logs
  • Supported: Server Monitoring
  • Supported: Remote Monitoring
  • Supported: AIOps (data forecasting, root cause analysis, dynamic thresholds)
  • Supported: Database Monitoring
  • Supported: Container Monitoring
  • Supported: Synthetic Website Monitoring
  • Supported: APM
  • Supported: Storage Monitoring
  • Supported: Virtual Machine Monitoring
  • Supported: Configuration Monitoring
  • Supported: Topology Mapping
  • Supported: Customizable Dashboards
  • Supported: Alert Escalation Chains
  • Supported: Reporting
  • Supported: Alerting
  • Supported: 24x7 Live Technical Engineer Support

LogicMonitor Screenshots

Screenshot of AIOps features for enterprises using technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision's comprehensive monitoring and observability capabilities across the IT infrastructure, that help to identify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Monitoring that ensures servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of LogicMonitor remote workforce monitoring, which ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Unified cloud monitoring across a hybrid multi-cloud ecosystem.Screenshot of LM Logs delivering log analysis at enterprise scale.

LogicMonitor Videos

LogicMonitor helps Abrigo maintain 99.99% uptime
GCISD accelerates digital transformation with LogicMonitor
who is LogicMonitor?
Carrier partners with LogicMonitor in path to unified observability

LogicMonitor Integrations

LogicMonitor Competitors

LogicMonitor Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

LogicMonitor Downloadables

Frequently Asked Questions

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

Datadog, PRTG Network Monitor, and Dynatrace are common alternatives for LogicMonitor.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of LogicMonitor are from Mid-sized Companies (51-1,000 employees).

LogicMonitor Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)41%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(310)

Attribute Ratings

Reviews

(1-25 of 109)
Companies can't remove reviews or game the system. Here's why
April 12, 2023

LogicMonitor is the best thing you've never heard of

Verified User
Engineer in Information Technology
Financial Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Support has been fantastic. Using their chat feature is always a quick and easy resolution. To date, we have not had to engage in a lengthy back and forth almost all of our questions are quickly answered and quickly fixed. Nothing has ever 'broken' or been 'hard down' where the product is unusable.
October 11, 2022

LogicMonitor Review

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
LogicMonitor staff feels rather like a family then an enterprise support. At least to me they are more friends than nameless and faceless empolyees.
August 17, 2022

LogicMonitor is great for monitoring infrastructure, both large and small.

Doug Hoover | TrustRadius Reviewer
Doug Hoover
IT Systems Engineer
Scentsy, Inc. (Corporate Office) (Retail, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
LogicMonitor has always been very responsive and helpful in their support on the rare occasions when I have needed it. Our account includes an account manager, who has always helped ensure that we have everything we need for successful monitoring and reporting.
July 01, 2022

Chose LogicMonitor, it's a no-brainer

Verified User
Manager in Engineering
Information Technology & Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
ResellerIncentivized
Support Rating
10
LogicMonitor support is hands down the best support I've ever used outside of our own company. They are so quick to answer my chat messages even after hours(like very late, and very early in the morning). I've been extremely impressed by their support. Every time I reach out I learn something new! 5-star support!!!
June 28, 2022

LogicMonitor: Highly Recommended

MD
Michael Dieter
Senior Systems Engineer
Loyola University Maryland (Higher Education, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
LogicMonitor's support teams are always accessible and responsive; this is true for both technical and non-technical customer support. However, see my earlier comment about LogicMonitor's pace of feature development and iteration: at times it seems that even the support teams might have trouble getting (and keeping) everyone up to speed.
June 28, 2022

Simple platforms indeed offer great solutions

Verified User
Engineer in Information Technology
Computer Software Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
LogicMonitor is useful for proactively monitoring infrastructure, services, and processes. It monitors through Collectors which collect data from devices without installing agents on any devices. It can be integrated with external systems to handle alerts timely. It has an easy-to-use interface and the documentation provides the required information for learning.
May 17, 2021

LogicMonitor in an SMB

Verified User
Employee in Information Technology
Retail Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Their support team is very quickly available and ready to assist. They have a great training program to get you started and their engineers are very good at fixing problems for you quickly. The implementations team gives a white glove approach to rollout and makes sure you are set up and have a baseline understanding of the product before purchasing which was helpful.
May 17, 2021

Using LogicMonitor as a Non-MSP

Martin Sims | TrustRadius Reviewer
Martin Sims
Infrastructure Engineer
McWane, Inc. (Building Materials, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Opening tickets has been consistently easy and I have always gotten quick responses. Using the support chat has been equally easy and quick. Support techs are able to access your instance and see the issues you're having. Support from our CSM has been great too. They are proactive in letting me know if I'm coming close to my licensing limit and any requests I have usually come back within a day or two.
May 15, 2021

Excellent product. Expensive, but worth the investment.

Jeremy Hutton | TrustRadius Reviewer
Jeremy Hutton
Senior Network Engineer
Hall County Board of Education (Education Management, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
May 15, 2021

The Logic of Monitoring

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I believe that the community portal is very good. I have been able to find what I needed, 90% of the time. The other 10% of the time, I have placed a ticket and was able to get the issue (or configuration) resolved, with the knowledge from the technician that I was assigned.
May 15, 2021

LogicMonitor: Finally a SaaS monitoring solution that fits what I need

TC
Tyler Cook
Server and Cloud Engineer
OnPoint Group (Consumer Services, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
I have meetings with LogicMonitor every other week to discuss the solution and how it's been performing for us.I bring my list of questions and goals I want to get accomplished and we work through them together.

During the initial implementation, I sent an email to our support group after hours to help get some clarity on on implementation. When I got in the following morning I already had an email response and the tech jumped into our environment and setup and example to follow.
May 15, 2021

Solid product with a bit of a learning curve

Verified User
Employee in Information Technology
Education Management Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
I've been pretty pleased with the attention and prompts I've received. I have had colleagues who have had a bit more of a difficult time getting the support they desired, but no complaints from me. I will say, the documentation is pretty thorough, so I don't often have to submit support requests.
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