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Chose LogicMonitor, it's a no-brainer
July 01, 2022

Chose LogicMonitor, it's a no-brainer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with LogicMonitor

As a Managed Service Provider, we use LogicMonitor as our primary infrastructure monitoring platform for ourselves internally and all of our managed services clients. We replaced 4-5 monitoring tools with just LogicMonitor. LogicMonitor is now our source of truth and as we call it, the single-pane-of-glass. We use LogicMonitor very heavily and have built out many custom data sources to monitor very specific items for different clients.
  • Monitor Infrastructure and Networking gear
  • Unified observability of all managed environments
  • Custom monitoring of company-specific data I.E if it's a book store you can monitor the number of books sold in a day/week/month via SQL(JDBC) queries.
  • Customer support is AMAZING! So fast and always has the answers
  • Topology mapping can be difficult to master
  • Topology mapping could include netflow data
  • Topology mapping could include throughput of the interfaces in the map
  • Moving from 4 monitoring solutions to just one(LogicMonitor) has been a great time-saving change we made.
  • Moving from 4 monitoring solutions to just one(LogicMonitor) has been great as now we only have to train technicians on one tool
  • Moving from 4 monitoring solutions to just one(LogicMonitor) has allowed our teams to master LogicMonitor
  • No negative impacts that I can think of

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

LogicMonitor is a fantastic tool for businesses of any size to capture up/down monitoring of the infrastructure. One of the best features of LogicMonitor is that it is an agentless solution, meaning you don't have to install an application on all servers, you just have to configure the LogicMonitor collectors which actually capture the data from all the resources at that site, or at a remote site but that doesn't follow best practice. I can't think of a scenario where LogicMonitor is less appropriate, it's a fantastic tool for a mom-and-pop shop or a large enterprise client with thousands of servers and thousands of locations.

LogicMonitor Support

LogicMonitor support is hands down the best support I've ever used outside of our own company. They are so quick to answer my chat messages even after hours(like very late, and very early in the morning). I've been extremely impressed by their support. Every time I reach out I learn something new! 5-star support!!!

Using LogicMonitor

Very easy to pick up and learn how to use. And the training available is there for everyone and is well put together and very informative so everyone can become an LM Master! If you can't tell I would recommend LogicMonitor to anyone, it's so much easier to use than other platforms, like SolarWinds, WhatsUp gold, Zenoos, and SCOM to name a few.