LogicMonitor has been a homerun!
July 01, 2022

LogicMonitor has been a homerun!

Zachary Brand | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

Originally, we didn't have a monitoring solution that could really do everything we needed to, so we had to stitch it together with multiple solutions. LogicMonitor has allowed us to consolidate tools, reducing tech debt in these other tools and the capabilities have allowed us to reduce our alert volume by over 90%. We are also an MSP, so we also use it to replicate the efficiencies gained internally with our customers as well. More recently, we've been able to pull in data from other sources, O365, our phone system, Azure, etc... to build IT Operations dashboards that give us insights in one place rather than multiple different admin centers across all these products. This has allowed us to be proactive with customers and let the data of these dashboards tell a great story. Very pleased with the product, customer success team, product team, and LogicMonitor as a whole.
  • Improved IT Visibility
  • IT Operations Dashboards
  • Insights into the past and predicting the future
  • Reduce alert noise
  • I'm pleased with the direction of the company, no feedback for now.
  • Reduced alert volume over 90%
  • Consolidated tools, less license spend
  • Cloud centric, reducing infra foot print and cost
We love our support team, they do a great job engaging with us and helping us get the most out of the tool

Do you think LogicMonitor delivers good value for the price?


Are you happy with LogicMonitor's feature set?


Did LogicMonitor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogicMonitor go as expected?


Would you buy LogicMonitor again?


We've been able to train much of our staff on LogicMonitor, through the training tools they have made available. We have many people on our team certified in LogicMonitor.
I wasn't here during implementation
Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers.
LogicMonitor is great for organizations needing to get better visibility into their IT Operations and those needing to reduce workloads so that their IT teams can focus on more strategic projects.