Item: LogMeIn Rescue
Rating: 10
Author: Verified User

Overall Satisfaction

Use Cases and Deployment Scope

It is used across multiple departments both for consumer products as well as in-house asset support. R&D and tech support utilizes the software to assist in remote customer support on our windows-based devices and IT uses it for employee machine support. It makes in house support and product support easier and there is less cross training needed.

Pros and Cons

Pros

Seamless integration between remote and host hardware and software.
Provides a multifaceted solution that goes beyond just a remote desktop connection.
Has plenty of useful extras like chat, file transfer, storing machine names.

Cons

Mobile remote control.
FTP support.

Return on Investment

I think the biggest impact comes by way of reliability.
Customer satisfaction.
Ease of use

Alternatives Considered

For cost, security, reliability and ease of use logmein blows them all out of the water. VNC or Windows remote desktop may be quick and easy but you need to be an expert to make sure things are secure. That type of training costs money and time. With logmein, they're the experts and they will take care of everything for you.

Likelihood to Renew

I see no reason why we wouldn't continue use. It has proven us well so far. We have a big investment already with the software currently on our devices in the field and we wish to maintain support without any further adjustment to the software. It just works, our customers and employees are all happy.

Likelihood to Recommend

I would say maybe if it's a smaller company where the budget isn't is flexible you may want to go with a cost-free solution. In an environment where you will have many people using the software across the company (IT teams or tech support) it makes sense to go with a large volume licensing product like logme in.

Comments

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Fantastic product used for customers and employees.