Logmein Rescue- Easy to Use
February 13, 2014

Logmein Rescue- Easy to Use

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction

Logmein Rescue is currently being used across multiple departments. The support department can connect with current customers to view IT issues with the software. The sales department can to perform and install demonstrations to potential customers. We are able to use Logmein Rescue across different departments and share screens to stay in communication.
  • Easy of Use- You can get installed and trained with in a matter of minutes. Buttons and areas of the program are self explanatory and easily understood.
  • Sharing between technicians- Technicians are able to share sessions in order to collaborate on an issue. There is no need for moving around the office or huddle around one computer screen.
  • Connection Issues- computers will not connect or there will be a lag period if customers have a slower internet speed.
  • There can be issues getting connected to computers through the website. It is difficult for customers who are computer illiterate with all the pop up questions to confirm connection.
  • Better Customer Service
It is effective and we will continue to use it.
It works well for a business that has multiple people that need to connect with customers. It has easy sharing and file transfers within the company.