Easy to use, Easy to learn and Great
February 08, 2014

Easy to use, Easy to learn and Great

Elvis Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

LogMeIn Rescue is used to provide support for our users. We scheduled restarts that would allow us to log right back in without having to install additional software. It resolved the issue of having to take an extended period of time to teach a user how to install any other remote desktop program, by allowing us to guide them to a single site, click, type, and allow us control and we are in. We are an organization supporting more than 40 local and non-local companies, so naturally we would want to get in get out remotely as quick as possible to ensure we are fully utilizing our time to provide customers Elite Customer Support.

Pros

  • Easy set up, quick and painless for both parties
  • Allows you to re initiate control upon restart, just in case the local user stepped away.
  • Efficient and fast

Cons

  • The one thing that bothered me when I first started using it, was the understanding that I needed to have UAC on the remote user's side allowed or temporarily disabled so I could do all I needed without error.
  • Increased employee efficiency
  • Amazing customer service
LogMeIn Rescue is on par if not much better. Why, because the feature that has me the most stuck up on the product is being able to return to remote session after the remote computer restarts. This is by far the most amazing feature i have seen amongst the other programs i have used for remote sessions.
It is most useful when you have a user that knows little about the working of computers and you need to get in and support them. I have had users who did not know what they were doing and I had to give them specific details in the past for other remote desktop programs, but with LogMeIn Rescue I was able to avoid the hassle and save time.

Using LogMeIn Rescue

Very likely, I give it this rating simply because it is well deserved and often used where I worked. Even now I would use it for my own personal use. Most importantly, the client is light on computer systems.

Using LogMeIn Rescue

Too easy, you can just start using it the second you install it. There is not much to say here because the program is very straightforward and I found it impossible to see how a technician or anyone that has any idea how to use remote desktop interface to have too many issues with it.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Remote sessions
  • N boot remote session
  • Installation
  • Nothing yet.

Comments

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