LogMeIn to the Rescue!
Updated November 26, 2014

LogMeIn to the Rescue!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

7.4.2170

Modules Used

  • LogMeIn Rescue Technician Console

Overall Satisfaction with LogMeIn Rescue

LogMeIn Rescue is utilized by several of our business technicians. We provide tech support for several small businesses and LogMeIn Rescue is a key tool we use to support our customers remotely. It allows us to quickly log into a users machine and fix any problems they might have.

Pros

  • It allows the remote technician to run programs that require admin privileges.
  • Provides clipboard sync, reboot into safe mode with networking, and unattended access.
  • Completely secure encrypted connection.

Cons

  • Requires the user to go to a website, which can be difficult to initiate over the phone.
  • User Account Control prompts sometimes pop up in the background during the initial connection, confusing the user.
  • When running as a system service, it sometimes launches 2 separate windows.
  • Improved customer satisfaction with the little amount of time it takes to provide support.
  • Easy of use, any technician at any skill level can utilize this.
  • Very clean and straight forward connection process.
The features and tools that you have access to with LogMeIn Rescue seem to be engineered specifically for what I do every day. It doesn't get in the way and allows me to do my job well. Other products commonly have issues where I am unable to do something because the remote software does not have admin rights.
Our company currently shares LogMeIn rescue between several technicians. As of now, we only have one "seat." The price for the single seat is worth the yearly subscription we pay. I can't imaging doing my job without it.
This product is perfect for any technician providing technical support remotely. There are free alternatives, but none of them are as reliable as LogMeIn Rescue. More specifically, this is a great tool for anyone doing remote virus removals, configurations, tutorials, and server configurations, because it allows the technician to share the screen with the user.

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