Like I'm sitting right next to my clients.
September 30, 2015

Like I'm sitting right next to my clients.

Scott Howard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

7.6.2421 (64-bit)

Modules Used

  • Technician Console

Overall Satisfaction with LogMeIn Rescue

Our company uses LogMeIn Rescue for software support and training of our software members. I use LogMeIn Rescue daily when training our business owners and managers how to use our software. I share screens with our members and teach them how to use our software. Our support staff uses it to login to our members’ computers to troubleshoot problems they may be having.
  • LogMeIn Rescue allows me to get connected quickly to a client's computer.
  • LogMeIn Rescue allows me to do file transfers easily when necessary.
  • LogMeIn Rescue allows me to switch screens if my client has multiple screens.
  • I would like to be able to easily record both video and audio of my training sessions with my clients.
  • It allows me to train my clients no matter where they are in the country and it almost feels like I setting right next to them while training them.
It is the best product.
I like every aspect of it pretty well. It runs seamlessly.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
8
File transfer
8
Instant message
Not Rated
Secure remote access with Smart Card authentication
8
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
7
Session record
4
Annotations
8
Monitoring and Alerts
8
Multi-platform remote control
Not Rated