LogMeIn Rescue is the most reliable option on the market.
September 30, 2015
LogMeIn Rescue is the most reliable option on the market.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue is used to provide end user support for not only our end users but also clients. It is a well secure and known application suite. It allows us to remote in to all versions of Windows and Mac OS and support a wide range of computer issues.
- Ability to use a whiteboard to show clients where particular items are located
- Ability to limit remote CPU usage for slower systems
- Ability to boot in to all environments of windows with ease and quick adaptation/support for newer operating systems as they come out.
- With Windows 8/10 users - a lot of them are using PIN codes to log in in lieu of a regular password for the local/Microsoft account. The ability to capture PIN codes to authenticate on reboot would be great.
- An ability to have the remote user lower the resolution from what we see on our end when working with less-than-ideal internet situations like clients with satellite internet.
- Quickly getting connected saves a lot of time getting our clients up and running so that we can get to work. Anything that saves time is going to save money in the long run.
LogMeIn Rescue is much more stable and allows for working with multiple clients simultaneously. This is great as I am usually working with 2-4 clients at any given time. The layout of the application and process on how to connect is much more streamlined and accessible for end users. Response time is much faster and has less issues connecting.