LogMeIn Rescue is a must have tool for any organization with remote users.
Robert Yacullo | TrustRadius Reviewer
December 21, 2018

LogMeIn Rescue is a must have tool for any organization with remote users.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

Our IT Support Staff utilize LogMeIn Rescue to provide remote support to all of the remote users in our organization. Accessing the remote user's PC to resolve a support request is the most effective way of providing assistance. The end user has a much better experience, and our support staff has an easier time being able to control the remote PC, rather than trying to talk someone through the steps required to resolve their issue.
  • Being able to run the session as a service allows the remote administrator to perform privileged tasks without being blocked.
  • The ability to automatically reconnect after a required reboot saves time.
  • The performance of the remote control session is fantastic. Even with a modest network connection, there is no lag.
  • It is sometimes difficult to walk the end user through all of the "accept" and "allow" prompts. If the admin knew exactly the prompt they were going to see, it would make it easier to explain.
  • LogMeIn Rescue allows us to effectively support 150 remote users per Tier 1 Helpdesk resource.
LogMeIn Rescue is extremely well suited for any organization that has remote users. There is no better method of supporting users than a remote control session, and in my opinion, LogMeIn Rescue is the best there is. There are other products available that claim to provide the same functionality, however, none are as refined as LogMeIn Rescue.

LogMeIn Rescue Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated