LogMeIn Rescue is a must have tool for any organization with remote users.
December 21, 2018
LogMeIn Rescue is a must have tool for any organization with remote users.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
Our IT Support Staff utilize LogMeIn Rescue to provide remote support to all of the remote users in our organization. Accessing the remote user's PC to resolve a support request is the most effective way of providing assistance. The end user has a much better experience, and our support staff has an easier time being able to control the remote PC, rather than trying to talk someone through the steps required to resolve their issue.
- Being able to run the session as a service allows the remote administrator to perform privileged tasks without being blocked.
- The ability to automatically reconnect after a required reboot saves time.
- The performance of the remote control session is fantastic. Even with a modest network connection, there is no lag.
- It is sometimes difficult to walk the end user through all of the "accept" and "allow" prompts. If the admin knew exactly the prompt they were going to see, it would make it easier to explain.
- LogMeIn Rescue allows us to effectively support 150 remote users per Tier 1 Helpdesk resource.