Item: LogMeIn Rescue by GoTo
Rating: 7
Author: Jon Fortner

Overall Satisfaction with LogMeIn Rescue

Use Cases and Deployment Scope

We use it in both our help desk and professional services department to access customer systems remotely. It allows us to gain access quickly without needing a VPN setup or some other obtrusive mechanism. File transfers are made easier, as well. It has replaced GoToMeeting for those activities in which a conference call is not needed.

Pros and Cons

Pros

Easily sets up remote access with very little knowledge needed by the customer.
Being able to have a centralized location for all connections is a huge win as well. Allows me to better organize my customers.
The built-in file transfer is a big help. Too often I run into issues where a customer cannot send me a file due to email restrictions, and their own issue connecting to FTP sites.

Cons

I would love for it to have VOIP capabilities. That is the one place GoToMeeting holds an edge for support capabilities.

Return on Investment

I do not have that information.

Alternatives Considered

GoToMeeting and Chrome Remote Desktop

I think I covered this in my other responses.

Other Software Used

Remote Desktop Manager, GoToMeeting, Snagit

Likelihood to Recommend

It's great if you need to work on a remote system without much fuss, and has really nice tools for handling file transfers and system reboots without needing the customer there to assist. For sessions where I need the customer present, however, it is still lacking in the VOIP department. Also if more than one tech needs to get involved, it does not handle that very well, either.

LogMeIn Rescue by GoTo Feature Ratings

Comments

Please log in to join the conversation

LogMeIn is just short of an all-in-one tool for support