Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use LogMeIn to remote into end-user systems and resolve printing issues. I use it daily and use its unattended access feature to access my PC in my office. It is a very useful tool.

Pros and Cons

Unattended access is a great tool, I can remote into my system from anywhere.
Can assist end-users without actually being on site in urgent situations.
Can always be available with this tool.

Logs me out a bunch of times intermittently in sessions.
Needs more instructions for the end-user when downloading the rescue app.

Return on Investment

Greatly impacts our customer satisfaction. We are able to resolve customer issues within minutes rather than have them wait for a technician to arrive on site.

Alternatives Considered

Bomgar Privileged Access Management

Other Software Used

Bomgar Privileged Identity (formerly Lieberman RED)

Likelihood to Recommend

This is well suited for the IT industry as I can remotely resolve users' issues within a timely manner as well as have colleagues join my session to assist if needed.

Great application

Overall Satisfaction with LogMeIn Rescue