Great application
Anonymous | TrustRadius Reviewer
January 05, 2019

Great application

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn to remote into end-user systems and resolve printing issues. I use it daily and use its unattended access feature to access my PC in my office. It is a very useful tool.
  • Unattended access is a great tool, I can remote into my system from anywhere.
  • Can assist end-users without actually being on site in urgent situations.
  • Can always be available with this tool.
  • Logs me out a bunch of times intermittently in sessions.
  • Needs more instructions for the end-user when downloading the rescue app.
  • Greatly impacts our customer satisfaction. We are able to resolve customer issues within minutes rather than have them wait for a technician to arrive on site.
This is well suited for the IT industry as I can remotely resolve users' issues within a timely manner as well as have colleagues join my session to assist if needed.

LogMeIn Rescue Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Centralized management dashboard
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated