January 05, 2019
Score 10 out of 10
Overall Satisfaction with LogMeIn Rescue
We use LogMeIn to remote into end-user systems and resolve printing issues. I use it daily and use its unattended access feature to access my PC in my office. It is a very useful tool.
- Unattended access is a great tool, I can remote into my system from anywhere.
- Can assist end-users without actually being on site in urgent situations.
- Can always be available with this tool.
- Logs me out a bunch of times intermittently in sessions.
- Needs more instructions for the end-user when downloading the rescue app.
- Greatly impacts our customer satisfaction. We are able to resolve customer issues within minutes rather than have them wait for a technician to arrive on site.