Great application
Anonymous | TrustRadius Reviewer
January 05, 2019

Great application

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn to remote into end-user systems and resolve printing issues. I use it daily and use its unattended access feature to access my PC in my office. It is a very useful tool.
  • Unattended access is a great tool, I can remote into my system from anywhere.
  • Can assist end-users without actually being on site in urgent situations.
  • Can always be available with this tool.
  • Logs me out a bunch of times intermittently in sessions.
  • Needs more instructions for the end-user when downloading the rescue app.
  • Greatly impacts our customer satisfaction. We are able to resolve customer issues within minutes rather than have them wait for a technician to arrive on site.
This is well suited for the IT industry as I can remotely resolve users' issues within a timely manner as well as have colleagues join my session to assist if needed.

LogMeIn Rescue Feature Ratings

Screen sharing
10
File transfer
9
Instant message
4
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
4
Centralized management dashboard
Not Rated
Session record
5
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated