Class Is In "Remote-Session"
May 27, 2019

Class Is In "Remote-Session"

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

LogMeIn Rescue is being used in 2 ways. One way is for staff from across all our sites to get help remotely on their computers. The other is for iOS devices in which once again, it enables users to seek help from the IT department when needed. When we made the switch to LogMeIn, myself and my co-worker tested it out by remoting into computers using calling cards to see how everything works in a real-world scenario.
  • Helps IT department work remotely to assist staff.
  • Enables the use of sharing files seamlessly.
  • Zero-lag interface.
  • When remoting to screen, I would like to see the screen of the desktop open up on a separate window.
  • It's saves Time on travel.
  • Staff do not need to bring their computers to have it checked up on.
TeamViewer cannot compare to LogMeIn rescue. Before choosing LogMeIn, I did a trial with both applications. LogMeIn won my heart over after all the support I received. Phone customer support to iOS screenshotting support which was a big push in going with LogMeIn. We definitely needed LogMeIn to be compatible with iPad and iOS devices.
A scenario that I experienced just last week: Our old subscription was canceled and I needed to remote to a staff computer to provide assistance. All I had to do was direct the staff to the LogMeIn website and download and run the program for me to remote it. It was as simple as can be. Loved it.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
9
File transfer
9
Instant message
9
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
Not Rated
Session record
Not Rated
Multi-platform remote control
Not Rated