Rescue Lens Remote Diagnostic Can Be Useful
May 21, 2019

Rescue Lens Remote Diagnostic Can Be Useful

Karl Scarabin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use Rescue to help with peer to peer challenges at customer sites as well as direct customer assistance. This usage is within the Material Science division of our company.

Pros

  • It is difficult to describe certain things... How tight a screw is for example. When using Rescue you can see what is being done and respond as it is observed... Preventing costly errors or hazards.

Cons

  • It is unfortunate to need to be at my PC in order to initialize a call. Peer to peer should not require call data so direct to device from device should be considered
  • I am not on the business end of the process. I do not know.
This program allows for you to see what they see instead of the screen only
Rescue is great in instances where you can 'sit down' to help a colleague or customer as it helps you to 'see what they see'. It is not useful or easy to deploy when you are busy on your own machine and your colleague needs a 'quick' look from you for guidance... which is often the case for me unfortunately.

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
8.2
Screen sharing
9
File transfer
Not Rated
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
5
Annotations
9
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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