Item: LogMeIn Rescue by GoTo
Rating: 7
Author: Karl Scarabin

Use Cases and Deployment Scope

We use Rescue to help with peer to peer challenges at customer sites as well as direct customer assistance. This usage is within the Material Science division of our company.

Pros and Cons

It is difficult to describe certain things... How tight a screw is for example. When using Rescue you can see what is being done and respond as it is observed... Preventing costly errors or hazards.

It is unfortunate to need to be at my PC in order to initialize a call. Peer to peer should not require call data so direct to device from device should be considered

Return on Investment

I am not on the business end of the process. I do not know.

Alternatives Considered

TeamViewer

This program allows for you to see what they see instead of the screen only

Rescue is great in instances where you can 'sit down' to help a colleague or customer as it helps you to 'see what they see'. It is not useful or easy to deploy when you are busy on your own machine and your colleague needs a 'quick' look from you for guidance... which is often the case for me unfortunately.

Rescue Lens Remote Diagnostic Can Be Useful

Overall Satisfaction with LogMeIn Rescue

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Other Software Used

Likelihood to Recommend

LogMeIn Rescue by GoTo Feature Ratings