Overall Satisfaction with LogMeIn Rescue
We use Rescue to help with peer to peer challenges at customer sites as well as direct customer assistance. This usage is within the Material Science division of our company.
- It is difficult to describe certain things... How tight a screw is for example. When using Rescue you can see what is being done and respond as it is observed... Preventing costly errors or hazards.
- It is unfortunate to need to be at my PC in order to initialize a call. Peer to peer should not require call data so direct to device from device should be considered
Rescue is great in instances where you can 'sit down' to help a colleague or customer as it helps you to 'see what they see'. It is not useful or easy to deploy when you are busy on your own machine and your colleague needs a 'quick' look from you for guidance... which is often the case for me unfortunately.