LogMeIn from a Tech's Perspective
October 29, 2019

LogMeIn from a Tech's Perspective

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We are using LogMeIn for our support desk technicians.

Pros

  • I like the fact that it is easy for the end-user to download, and easy for our technicians to navigate.

Cons

  • I think the picture in picture view is a little cumbersome, and it also could use help in the speed department.
  • A positive impact because it reduces drive time.
We have not used any other products.
Customers can easily download and use the client.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

We deal with remote sales users all the time and they are definitely not super technical people. They are able to download the client and we can support them in minutes.

LogMeIn Rescue Feature Ratings

Remote Administration
8.9
Screen sharing
7
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
9
Session record
9
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
9

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