TrustRadius
LogMeIn Rescue is a must for your IT department
https://www.trustradius.com/remote-desktopLogMeIn RescueUnspecified8.2212101
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October 14, 2019

LogMeIn Rescue is a must for your IT department

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn Rescue across all of our companies. This software has taken our travel expenses down while allowing us the tools to work with end-users and endpoints effectively.
  • The ability to have scripts in the portal to quickly automate tasks.
  • Built-in file transfer to allow for the flow of documents and files. This can either be used to push or pull these files and allows our team to have the ability to work with an end-user in a manner as if we were sitting at their endpoint.
  • The ability to keep history and make notes on an endpoint to allow all techs visibility of items that have been worked on in the past.
  • We have used all aspects of LogMeIn Rescue and as of now, we have not seen a need for improvement.
  • LogMeIn Rescue has taken our expenses down from having to travel to the location. We can do almost anything from our IT department.
  • The price of the subscription definitely paid for itself.
LogMeIn Rescue replaced TeamViewer and RealVNC for our companies. We had all of the tools at our disposal and updating is easier then it was with other products.
Updating is easy and effective, Calling Card allows for end-users to initiate the session and the history and annotation feature allows for documentation.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

LogMeIn Rescue allows for management to have an unlimited amount of endpoints to be managed and worked on from an IT staff. I could not even fathom doing this without LogMeIn Rescue.

LogMeIn Rescue Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10