Great product, have to deal with salesmen.
November 18, 2019
Great product, have to deal with salesmen.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
It is used by several departments for remote support and provides an easy and customizable way to connect support agents with clients.
Pros
- Support desk intigration
- Mobile support
- Custom scripting
Cons
- Sales processes are salesman driven. I get it for new customers but constantly having to deal with sales representatives and fighting higher pricing is a pain.
- We occasionally need to bring a competitor into the mix in order to maintain pricing.
- It lead the way on remote vs. on-site support and was always very useable.
- It's not leading the way any longer.
- BeyondTrust Remote Support (formerly Bomgar) and TeamViewer
It's the best, but their pricing model is getting worse year by year.
Do you think LogMeIn Rescue delivers good value for the price?
Not sure
Are you happy with LogMeIn Rescue's feature set?
Yes
Did LogMeIn Rescue live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue go as expected?
Yes
Would you buy LogMeIn Rescue again?
Yes
Comments
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