LMI Rescue works every time
November 18, 2019

LMI Rescue works every time

Jesse Joswick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LMI Rescue to make quick and easy connections to customers that we do not have persistent connections with. Rescue is quick, and easy to use and establish a link with for users of all skill levels. It is used by all of our technical staff which are the majority of our employees.
  • Error free install of the client, it works every time.
  • Remote control offers all the features we need including automatic reconnect after reboot.
  • Install is simple and easy to talk users with limited ability through the steps.
  • LMI Rescue has the positive impact of providing a quick and easy connection; I believe this is key in providing a positive experience with what are often new or prospective customers.
We chose LMI Rescue as it seems to work every time and is error/bug free.
Support is good, menus are a little confusing and tricky to operate on the back end.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

We use LMI Rescue to establish connections to computers without our full LMI Central package installed. It is less appropriate when we have the persistent LMI connection ready to go.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
9
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
1
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated