LogMeIn works well for me !
December 08, 2021

LogMeIn works well for me !

pierre landry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

I use the LogMeIn Rescue software for 5 years now. And it [helps] me to resolve customer configuration with a lot easier [manner]. We can solve almost all the [cases remotely]. I am very happy to use this software. Sometimes, [I] invite my colleague to work together on the same session in [LogMeIn] rescue to solve complex issues. Good Software.

Pros

  • Share screen with customer[.]
  • Can control the mouse of customer remotely[.]
  • I can invite other colleague to work together to fix customer issues[.]

Cons

  • To find a better way to connect with Mac computer users[.]
  • Save a lot of onsite visit[.]
  • Solve customer issues much faster[.]
  • Make customer happy and give great experience[.]

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Microsoft 365 (formerly Office 365), Xerox DocuShare
I was able to fix a [multifunction] printer configuration that was very far from [the] main city. The technician [needs] to go there by boat. With the LogMeIn software, [I] was able to fix the scanning configuration and save an expensive onsite visit.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
10
File transfer
10
Over-the-Internet remote session
10
Session record
10
Monitoring and Alerts
10
Multi-platform remote control
10

Comments

More Reviews of LogMeIn Rescue by GoTo