Item: LogMeIn Rescue
Rating: 10
Author: Christopher DeClou

Overall Satisfaction with LogMeIn Rescue

Use Cases and Deployment Scope

I work at [...] and we use LogMeIn Rescue to do about 75% of our job. We remote in to customers' Point of Sale Terminals, [...] Payment devices, and even sometimes laptops in order to troubleshoot their devices the best we can. Our job is to help the customer run their business as smoothly as possible, and LogMeIn Rescue allows me to do so efficiently. Without it, I would be unable to do my job.

Pros and Cons

Pros

Remote in to others' devices
Allow us to control other devices
Allows us to transfer data from one device to another

Cons

Establishing a connection faster
Better stability when remoting in
Phone contact through the app

Return on Investment

Quick access to devices
Ease of control
Windows and IOS are less user friendly

Usability

Rescue is definitely simple for those who have various levels of technical knowledge. Rescue makes it easier to provide support to end users because of its simplicity and multifunctional capabilities. Without rescue, I would not be able to do my job as efficiently and effectively as I do now.

Security

Rescue helps ensure security on my organization because it requires a passcode to get into another device while also making sure that the user is comfortable with us making changes and or viewing their devices freely. The security measures that rescue takes when signing in is to ensure our safety and the customers

I feel this way because I have been using logged me and rescue for a year now and that’s pretty much the general consensus based on my usage and that of my contemporaries

Customizability

I believe that LogMeIn Rescue pretty customizable. I can change the look of my design. Some of the settings and permissions are also customizable and I like the ease and the functions of it. LogMeIn Rescue also makes it easy to get to a customers settings, network, or folder file with a quick button menu on the front page.

Key Insights

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

Likelihood to Recommend

LogMeIn Rescue is ideal for when you are helping customers over the phone and you need to remote in to their devices to troubleshoot and or train them on how to use them. It is less appropriate to use when you are trying to do a face-to-face interaction with the customer.

LogMeIn Rescue Feature Ratings

Using LogMeIn Rescue

Users and Roles

Our entire business uses LogMeIn Rescue. From the sales team, to the customer service team, to our implementation team. We need LogMeIn Rescue to do our job throughly. Without it, we would not be able to train our customers or troubleshoot and/or service their devices

Comments

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LogMeIn Rescue Review