Insight on LogMeIn Rescue
July 09, 2025

Insight on LogMeIn Rescue

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn Rescue to resolve technical issues, connectivity issues and onboarding. We can connect with the clients easier and quicker to understand their needs and assist on guiding the client step by step.

Pros

  • Reboot and reconnect
  • Multi session handling
  • Sharing connections

Cons

  • Mobile Support Limitations
  • User friendly set up
  • faster ticket resolution
  • chat logs
sometimes the downloads hide or fail, usually its a clients pc issue but wish their was an easier way to tell
it is HIPPA compliant and saves data in an encrypted manner
easier and it is what our full business uses

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Well suited in the Healthcare industry. These features help meet compliance requirements while maintaining user trust. Its ability to connect quickly. The less suited would be gathering the chat data - which there was a way to pull a session on what was done while logged in to the PC

LogMeIn Rescue Feature Ratings

Remote Administration
6.5
Screen sharing
9
File transfer
5
Instant message
8
Access to sleeping/powered-off computers
5
Remote management of servers & workstations
8
Remote Active Directory® management
7
Centralized management dashboard
5
Session record
7
Annotations
4
Monitoring and Alerts
5
Multi-platform remote control
8

Comments

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