Seamless Diagram Creation -- No Onboarding Needed!
David Cassel | TrustRadius Reviewer
November 15, 2019

Seamless Diagram Creation -- No Onboarding Needed!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lucidchart

Currently, we use LucidChart for a variety of actions, mostly working on draft business process flows with our clients. The best thing here is that we can collaborate with our customers fairly easily, as almost all of them have Lucidchart as well. Combine that with the live viewing of their cursor, and we can sit in the same room even (or remotely) and edit things together. Otherwise, since the interface loads so quickly, it's nice to use to put together quick annotated pictures and Powerpoint style presentations. All our departments use it equally, but it's definitely more utilized by our technical architects and business analysts.
  • The program just seems to work. What I mean by this is that there's no hesitation or stutter (even on low-end hardware).
  • The collaboration features are incredible. Just like google docs, you can see the other person's cursor and share document space this way. Also, it backs up stuff in Google Drive, so you can always just share those files separately if they don't have Lucidchart for whatever reason.
  • File support. Any type of importing file (VISIO or even BPMN) can be pushed into the system and it supports images too!
  • The dumping of files into Google Docs is not something that is configurable (to the best of my knowledge) and people with limited storage might want to stop that feature.
  • I'd like to see more support for touch drawing, as it's a little buggy on my surface pro at the moment.
  • The dotted boundary when you push an object over the borderline (for a new page) is a little annoying, and this could be fixed to be a continuous grid (with scaling).
  • There is no software learning curve, so people are up and making diagrams in minutes.
  • We have a central repository of documents now, and people can easily search and find the things they need.
  • Our clients are impressed and continue to work with us thanks to the collaboration features. When you mention to a client that you have Lucidchart, they are actually impressed (and almost always have it themselves).
Visio is just too damn expensive to use for a smaller company like ourself. I messed around with it for all of an hour before realizing that there would be an immense amount of training involved for people that might want to get up and running in an instant. I do like what Microsoft is doing with the office 365 ecosystem, and maybe we will transition over...but right now LucidChart works best with our ad-hoc apps.
The team is always available to answer questions on Instagram or through their live chat, and we get calls from them about once a year asking if we're happy with stuff or want to upgrade our service. Overall, they have been really professional, and I can see that they really enjoy developing their software and helping companies with diagram creation services.

Do you think Lucidchart delivers good value for the price?

Yes

Are you happy with Lucidchart's feature set?

Yes

Did Lucidchart live up to sales and marketing promises?

Yes

Did implementation of Lucidchart go as expected?

Yes

Would you buy Lucidchart again?

Yes

Lucidchart can be utilized by anyone who can use a mouse and keyboard. The barrier for entry is very low to make useful diagrams and to share them with friends. The cool thing about this is that you can start out small (tiny diagrams with a couple of friends) and then scale this up with multiple pages, BPMN diagrams, Use Case diagrams, and whatever you want. They provide the tools for any type of diagram in existence, and you can really get creative with the platform.
It's maybe less useful where you need very strict control on where the docs are saved, because as I understand it only works with google drive? I'd imagine something like a SharePoint integration would be ideal, but I'm not sure if this is doable already or if it takes some setup.