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Lucidchart review
June 23, 2021

Lucidchart review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

Please see my previous comments about trainings in the "Cons" section of this review
[Lucidchart is used] across the organization to track data flow, document processes, and diagram the network.
  • Detailed trainings - helps users think about the design and layout differently, shows users what the tool is capable of
  • SSO - always love it when accounts allow this
  • Integration with Google Docs for consulting reports - this was a huge benefit and time saver on my latest project
  • I'd like for the overview/getting started tips to reappear each time I log in - until I select the option to no longer view those. I'd also like for the tips to be easier to locate and re-enable.
  • I wish the trainings or "suggested uses" for templates were shorter - sometimes I just need a quick review, but I haven't located anything other than detailed, expansive trainings. I'm sure that is just user error though
  • I wish there was something like "grammarly" for Lucidchart diagrams - basically a program running in the background as I edit my Lucidchart, making suggestions about how to improve the design or flow of information that I am inputting
  • Improved readability and reader engagement of consulting reports thanks to the integration between Lucidchart and Google Docs
Please see the entry in the "ROI" section of this review
I have not yet had to use Lucidchart support.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Not sure

Are you happy with Lucid Visual Collaboration Suite's feature set?

No

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

Yes

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

I wanted to try something new. I haven't fully evaluated one product against the next yet.
Google Workspace for Education (formerly G Suite for Education), Microsoft 365 (formerly Office 365), Qualtrics CoreXM
[Lucidchart] is "friendlier" with mobile devices than Visio is, so that is a huge plus as it makes editing "on the go" possible. I like that I can set up a diagram for a company, export that diagram and give the company I am consulting with permission to maintain the diagram after my work with that particular group is complete.

There doesn't appear to be a pricing structure for nonprofits or educational institutions at this time. A discounted rate for these groups would be fantastic and would keep pricing competitive with the MS Visio product since MS does offer nonprofit and education pricing at a lower rate for Visio licenses.