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Lucidchart helps you chart and flow like a champ...
October 01, 2021

Lucidchart helps you chart and flow like a champ...

Craig Philipp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

There could be some added intuitiveness when duplicating processes of say there is a flow that is redundant with three different outcomes maybe make some intuitiveness of do you want to copy over the same flow shapes for a different flow, maybe the product does this but I am unaware if it does.
Lucidchart has been instrumental in helping us visualize certain processes and flows when talking with our customers and getting a better understanding of the customer's contact center flows and how they handle customer service issues internally. The visualizations are key for the partnership and helping our internal partners better understand the customer needs as well.
  • Charts and flows
  • Visualizing processes
  • Intuitiveness (non duplication)
  • Updated shapes and styles
  • Time savings (having to re-explain a process)
  • Productivity (saving visuals to customer folders/files)
We use HubSpot and a few other tools that don't currently have integrations with Lucidchart but for the most part the integrations developed by Lucidchart are for the Enterprise level clients which is primarily where Lucidchart lives from what I imagine. We do use Slack so we can upload into some of the collaborative discussions we have within Slack.
I have had some canned emails of individuals introducing themselves as the customer team. This is helpful in case I ever need to reach out to someone but for the most part I haven't had a need to utilize support yet.

Do you think Lucidchart delivers good value for the price?

Yes

Are you happy with Lucidchart's feature set?

Yes

Did Lucidchart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucidchart go as expected?

I wasn't involved with the implementation phase

Would you buy Lucidchart again?

Yes

I only used Visio very briefly so my comparable evaluation would not be valid.
Lucidchart is well suited when you need to explain a process or flow to a co-worker, partner or customer. It is less appropriate when collaborating and not everyone has access to Lucidchart. There are definitely situations where it helps visual learners get a better understanding of something that is contextually hard to follow.