Frustrated with Luminate Online
May 15, 2017

Frustrated with Luminate Online

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate TeamRaiser

Overall Satisfaction with Luminate

We are using Luminate specifically for the TeamRaiser peer-to-peer product. We run two large run/walk events through it and have an instance of TeamRaiser where people can set up in honor/in memoriam fundraising pages. We have been on the product for about 4 years with decent success. The product is managed by the department of development and promoting our fundraising materials. The business problem is addresses is the need to increase peer-to-peer fundraising at our institution and capitalize on the revenue generated from our fundraising events through the additional of peer-to-peer fundraising.
  • Ad-hoc reporting.
  • Basic event setup instructions.
  • Robust participant center capabilities to encourage people to fundraise.
  • Too many customizations to select. Becomes very cumbersome.
  • Difficulty with UX. Event participants often struggle with registering and accessing their fundraising tools. It isn't intuitive.
  • Workflow with other Blackbaud products. As an institution that uses Blackbaud CRM, these two products do not "talk" which makes gift processing and data syncronization cumbersome., Raiser's Edge, Sphere or contracting with a tech company to build a tool from scratch.
We use Luminate as it is one of few peer-to-peer platforms out in the market and has Blackbaud support behind it. Outside of that, I would have difficulty referring this product but often do because competing platforms are not as robust or are more costly. While we have access to the events module and email modules, we do not use them as the back-end user experience is very difficult and does not produce a product worthy of sharing with our constituents.