It is being used across the whole organization. Originally in pre-social media environment, it solved the problem of streamlining and integrating a number of workflow/platform challenges and allowed us to move to cloud-based system, retiring the need to purchase network servers and host our own site. Today, now that SAS model is common, the system can be dated in ways that open API's don't completely solve. With the plethora of lower-cost options available with enterprise power that play well with each other in the cloud, the specialized labor costs to configure LO to work in this system is becoming problematic. But we are not multi-million dollar NPO. NPOs with very large email house files have less alternatives for LO email that are comparable in price because of the bundling of modules' cost with LO.