Pleasantly pleased couldn't be happier with programhttps://www.trustradius.com/enterprise-content-management-ecmM‑FilesUnspecified8.8921012018-10-05T17:30:27.358Z
Updated October 12, 2018
Pleasantly pleased couldn't be happier with program
Score 10 out of 101
Overall Satisfaction with M-Files
- Very user friendly
- You can easily locate your documents within moments by using the search
- We were able to bring information from other databases to retrieve information so lessen manual input of metadata within M-files.
- Very nice reporting feature - we use to create an index tracing material to part.
- I have not seen any issues that affect our use
We have pulled information from other databases to M-files automating some of the data required in the metadata field.
We are required to provide information to many different types of auditors, This has made this process very easy and quick. Previously it was a completely manual process.
- Fabtrol database
It department was involved in this process with the M-files team
We had been trying to look at Laserfiche but the reps did not get back to us. M-files team was active and worked closely with us to achieve what we required.
M‑Files Feature Ratings
10 - Quality and IT departments. Looking at broadening this to other departments.
2 - We have one from the IT department and 1 from the Quality department
- managing and tracing parts
- creating reports for a build book (all parts associated to a product)
- ease of locating documents
Evaluating M-Files and Competitors
Change management was minimal - We began with one department using this program which is beginning to escalate to other departments using this program.
We had online conference call training with a recording to use later as needed
We found this quite easy and workable for us. We configured to best work for our company.
Yes - we have customized the interface extensively - We wanted something that would work specific to our company. M-files was helpful in achieving this.
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Problems left unsolved
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- we have integrated with other databases
IT department was involved in this