Pleasantly pleased couldn't be happier with program
Updated October 12, 2018
Pleasantly pleased couldn't be happier with program
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with M-Files
We use M-files to manage our QA documentation.
- Very user friendly
- You can easily locate your documents within moments by using the search
- We were able to bring information from other databases to retrieve information so lessen manual input of metadata within M-files.
- Very nice reporting feature - we use to create an index tracing material to part.
- I have not seen any issues that affect our use
- Efficiency
- Compliance
- Productivity
- Fabtrol database
It department was involved in this process with the M-files team
We had been trying to look at Laserfiche but the reps did not get back to us. M-files team was active and worked closely with us to achieve what we required.
M‑Files Feature Ratings
Using M-Files
10 - Quality and IT departments. Looking at broadening this to other departments.
2 - We have one from the IT department and 1 from the Quality department
- managing and tracing parts
- creating reports for a build book (all parts associated to a product)
- ease of locating documents
- connecting with other databases
- categorizing unique classes for our business
- unknown at this particular time
Evaluating M-Files and Competitors
Yes - we had a manual system previously
- Price
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
wouldn't change
M-Files Implementation
- Implemented in-house
Change management was minimal - We began with one department using this program which is beginning to escalate to other departments using this program.
- I wouldn't call it issues but you need to have your structure and requirements prepared. M-files is very helpful in assisting.
M-Files Training
- Online training
We had online conference call training with a recording to use later as needed
Configuring M-Files
Be prepared, look at how you want to use this program.
Yes - we have customized the interface extensively - We wanted something that would work specific to our company. M-files was helpful in achieving this.
Categories were customized to suit our company, other database information was pulled into M-files.
M-Files Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Problems left unsolved |
When we were starting up and wanted to pull information from other databases and create various classes.
Using M-Files
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- filling in the metadata
- locating documents within M-files
- I haven't found any difficulties.
Yes, but I don't use it
M-Files Reliability
Integrating M-Files
- we have integrated with other databases
IT department was involved in this
This was done with IT involvement, unsure what was used.
IT department was involved with this segment
Relationship with M-Files
IT department was involved in this.
IT department was involved with this, but I found them very helpful.
Upgrading M-Files
- This is a question that our IT department deals with
- This is a question that our IT department deals with