TrustRadius
Pleasantly pleased couldn't be happier with program
https://www.trustradius.com/enterprise-content-management-ecmM‑FilesUnspecified8.892101
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Updated October 12, 2018

Pleasantly pleased couldn't be happier with program

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with M-Files

We use M-files to manage our QA documentation.
  • Very user friendly
  • You can easily locate your documents within moments by using the search
  • We were able to bring information from other databases to retrieve information so lessen manual input of metadata within M-files.
  • Very nice reporting feature - we use to create an index tracing material to part.
  • I have not seen any issues that affect our use
  • Efficiency
  • Compliance
  • Productivity
We have pulled information from other databases to M-files automating some of the data required in the metadata field.
Our IT department looks after this portion.
We are required to provide information to many different types of auditors, This has made this process very easy and quick. Previously it was a completely manual process.
  • Fabtrol database
It department was involved in this process with the M-files team
We had been trying to look at Laserfiche but the reps did not get back to us. M-files team was active and worked closely with us to achieve what we required.
M-files has worked very well in the tracing of materials used, locating documents and providing reports. M-files also has very good support.

M‑Files Feature Ratings

Content capture & imaging
10
File sync, storage & archiving
10
Document management
10
Records management
10
Content search & retrieval
10
Enterprise content collaboration
Not Rated
Security, risk management & information governance
Not Rated
Contract lifecycle management
Not Rated
Automated workflows
Not Rated
Artificial intelligence
Not Rated

Using M-Files

10 - Quality and IT departments. Looking at broadening this to other departments.
2 - We have one from the IT department and 1 from the Quality department
  • managing and tracing parts
  • creating reports for a build book (all parts associated to a product)
  • ease of locating documents
  • connecting with other databases
  • categorizing unique classes for our business
  • unknown at this particular time
it's ease of use makes locating documents simple

Evaluating M-Files and Competitors

Yes - we had a manual system previously
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Positive Sales Experience with the Vendor

M-Files Implementation

M-files personnel are very helpful, don't be afraid to ask questions.
Change management was minimal - We began with one department using this program which is beginning to escalate to other departments using this program.
  • I wouldn't call it issues but you need to have your structure and requirements prepared. M-files is very helpful in assisting.

M-Files Training

We had online conference call training with a recording to use later as needed
They answer all questions and record your training for later use.
We had online conference call training with a recording to use later as needed

Configuring M-Files

We found this quite easy and workable for us. We configured to best work for our company.
Be prepared, look at how you want to use this program.
Yes - we have customized the interface extensively - We wanted something that would work specific to our company. M-files was helpful in achieving this.
Categories were customized to suit our company, other database information was pulled into M-files.

M-Files Support

They have been very good at getting back to us with answers.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Problems left unsolved
When we were starting up and wanted to pull information from other databases and create various classes.

Using M-Files

very user friendly, anyone can use this program with ease.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • filling in the metadata
  • locating documents within M-files
  • I haven't found any difficulties.

M-Files Reliability

We have only used this program in one department and will be scaling up in the future.
Our IT department handles all issues, usually they get answers from M-files right away.
I can get reports or documents within seconds.

Integrating M-Files

IT department was involved with this segment
  • we have integrated with other databases
IT department was involved in this
This was done with IT involvement, unsure what was used.
IT department was involved with this segment

Relationship with M-Files

They were fantastic, ready to help in any way.
Whenever you have a question they respond very quickly with answers.
IT department was involved in this.
IT department was involved with this, but I found them very helpful.

Upgrading M-Files

  • This is a question that our IT department deals with
  • This is a question that our IT department deals with