Magento Commerce Delivers But With Pitfalls
July 07, 2021

Magento Commerce Delivers But With Pitfalls

Jeff Montgomery | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Magento Enterprise

Overall Satisfaction with Magento Commerce, part of Adobe Commerce Cloud

We have used Magento Commerce as an E-Commerce solution for many years. We manufacture and sell our own products and supplements, so this platform has been in play for quite some time to get product to both end users and wholesalers. For the most part, the platform has done its core job - to manage products, orders, and customers. It's UI has really gotten better over the years (6 years ago it was pretty basic) and making minor and graphic updates have gotten better.
  • Simple to understand UI for easy front end user interface.
  • Upgraded back end managing customers and orders
  • Integrated shipping API's
  • More or less simplistic training for the sales staff to manage day-to-day
  • Specialized integrations are still lacking.
  • Specific customization to a company's needs still needs vast improvement.
  • Upgrading customizations as the core updates is a pain.
  • Initially helped us get off the ground with selling consistently without headaches.
  • Over time we started to outgrow the system with our company-specific customizations.
  • Eventually we learned it became too difficult to maintain the platform's customizations with core updates.
Magento Commerce was previously put into place and used right when I came onboard. We used it for quite some time, but ultimately the need for our company's specific customizations became too difficult to manage during core updates. We specifically needed a more specialized way of calculating shipping, connecting with our 3PL's inventory API, managing specialized discounts and codes, and even the way we showcased information on the product pages.

Do you think Adobe Commerce (Magento Commerce) delivers good value for the price?

Not sure

Are you happy with Adobe Commerce (Magento Commerce)'s feature set?

Yes

Did Adobe Commerce (Magento Commerce) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Commerce (Magento Commerce) go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Commerce (Magento Commerce) again?

No

Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.

Adobe Commerce (Magento Commerce) Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
7
Branding
9
Mobile storefront
10
Product variations
6
Website integration
4
Visual customization
8
CMS
3
Abandoned cart recovery
7
Checkout user experience
9
eCommerce security
10
Promotions & discounts
7
Personalized recommendations
3
SEO
4
Order processing
7
Inventory management
5
Shipping
5
Custom functionality
2