Item: Make
Rating: 9
Author: Nikita Vinichenko

Overall Satisfaction with Make

Use Cases and Deployment Scope

Hello.
It is the perfect tool to interlace most of our API connections and different environments to sync them all together.
Make enables us to connect apps that miss native integration, have limited API solutions of its own, or which do not answer our business needs. Whatever we needed, we could create in Make and stay happy about the performance.

Pros and Cons

Pros

UI/UX Simplicity and Features
Workflows are explained in details and even people without IT background can use the tool.
Consumption is nicely tracked.
Myriad of existing templates, solutions, and readymade connectors.

Cons

Pricing and more plans
Lack of FAQs and Learning Pages
Some workflows had to be broken down into multiple

Return on Investment

We used too many credits multiple times and had to buy them additionally, there are no prevention systems to setup to alert before it happens.
Some consumption is difficult to understand and requires time and digging.
It requires heavy internal effort to simplify things in Make in order for it to operate cheaper.
Initial IT setup is paramount and determines a lot.

Usability

I think it is the easiest workflow tool that I have ever used.
Drag and drop works perfectly, helping less computer friendly users to simplify and nest their workflows. Managers without IT experience are now dealing separately with most of issues on their own. Handover of tasks and workflows is also easier as it is possible to comment and explain everything inside one.

Key Insights

Do you think Make delivers good value for the price?

Yes

Are you happy with Make's feature set?

Yes

Did Make live up to sales and marketing promises?

Yes

Did implementation of Make go as expected?

Yes

Would you buy Make again?

Yes

Other Software Used

Microsoft Dynamics 365, Keap, Zoho CRM, Mailtastic, from Cognism

Likelihood to Recommend

Integrating your CRM with Marketing Applications for data transmission and unity, GDPR compliance, syncing. Build a scenario for each specific (language or location) action.
Managing certain actions and triggers based on links, some of the workflow solutions were not present in marketing tools and we need to create more complex process in Make to meet our needs.
Lead and contact tracking from Social Media, updating our inventory based on user actions.

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Comments

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