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It's a Hotrod that's going to spend some time in the shop!
August 29, 2022

It's a Hotrod that's going to spend some time in the shop!

Martin Hudacko | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Endpoint Central

Endpoint Central is a very diverse and powerful product - and I really like it. Easy deployment of Microsoft and Third Party Updates Deploy Images to Dissimilar hardware Deploy, scripts, software Compliance - block software - Powershell Remote tools, System, Remote Support Inventory, Hardware/Software
  • Deployment of Microsoft and Third Party Updates
  • Remote Tools
  • Imaging
  • Software Deployments
  • Support - needs serious improvements - Support workflow from and to different support teams.
  • Better testing before deployment of Endpoint Central Updates
  • Microsoft and Third Party Updates
  • Remote Tools
  • Configuration Tools
  • Positive - Endpoint Central does a lot! Which gives it an amazing bang for the buck!!!
  • Positive - Endpoint Central makes various IT management tasks easy.
  • Negative - I have already mentioned this, but I can't tell you how important this is. Support - it is not great, when you get a ME tech that knows their area, then it is good to great! But it can take effort to reach that person, front line support does their best, but so many of my cases have involved more advanced support. This can take days for someone to get back to me, via email. Often I have open several cases on the same issue before reaching the correct solution.
  • Lastly - I spent an amazing amount of time in 2021 basically testing the product. So much so that I used that as a negotiation to bring the price down when we renewed.
  • I seriously considered other products at renewal time. But the discounted price did not come close to my time dealing with Bugs and low quality support.
  • We stayed with Desktop Central because it was successful in deploying updates - all the rest we could consider a different product if needed.
  • 2022 - as been much better, few bugs and support has improved, but there are still timely support issues.

Do you think ManageEngine Endpoint Central delivers good value for the price?

Yes

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Endpoint Central go as expected?

Yes

Would you buy ManageEngine Endpoint Central again?

Yes

We are an In-House IT Department that support 3 different companies. The product works well and I could see a MSP using the product.

If you have a limited IT Staff and don't have a Endpoint Specialist on staff and you need to rely on quick and timely support - Endpoint Central support is not timely. There support policies limit how much time a front line chat agent can help you, getting to senior level support is slow.
Quick and Timely support is not something that Endpoint Center Support supplies.