Great for supporting users
August 29, 2022

Great for supporting users

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Endpoint Central

ManageEngine Endpoint Central is pretty important in our daily use. We have the agent installed on all computers allowing us to remote in to support a user at the most opportune time for them. We also implement the patching system, which, while it feels a little clunky sometimes, is a great help in keeping our devices secure.

Pros

  • Mobile Device Management is easy to get set up for users
  • Patch Management gives a clear overview as to how many devices are missing important updates
  • The Remote Control tool is a lifesaver for users working remotely

Cons

  • USB Secure configuration isn't possible for us to use as I can't manually add every single device ID from every computer for exemptions
  • The Remote Control tool hasn't ever reconnected for me when attempting a user device restart
  • It's difficult to fine tune our Auto Patch deployment
  • Remote Control Tool
  • Patch Management
  • Mobile Device Management
  • Time spent on MDM setup has decreased
  • Supporting users is much easier using Remote Control

Do you think ManageEngine Endpoint Central delivers good value for the price?

Yes

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ManageEngine Endpoint Central go as expected?

I wasn't involved with the implementation phase

Would you buy ManageEngine Endpoint Central again?

Yes

Veeam Backup & Replication, vSphere
ManageEngine Endpoint Central is an ideal tool to help remote workers connect to our VPN as it just requires the agent to be pre-installed on their device and their connection to the internet. It makes supporting users quick and easy. The patch management can also be a heavily useful resource once it is fine-tuned to the point of working well.

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